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How horemenang Handles Your Privacy

We keep your personal information under tight control so you can focus on the lobby, not on worrying about data leaks. Every piece of information you share — from account registration through to DANA, OVO or GoPay transactions — follows a clear handling process…

Data Collection TransparencyAccount-Level EncryptionPayment Info SafeguardsRight to Request DeletionCookie Preferences
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horemenang How horemenang Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data Anytime

If you have a question about what data we hold, want to correct something, or need to request deletion, our support team handles privacy queries through multiple channels. We aim to acknowledge every privacy-related request within one business day and resolve straightforward queries quickly. For complex requests — like full data exports or cross-referencing transaction records with your OVO or GoPay history — we keep you updated at each step until resolution.

Live Chat Open the chat widget from any page on the platform. Ask the agent to route your message to the privacy team, and they will escalate it immediately so you get a direct response without repeating yourself.
Email Channel Send your privacy request to the address listed in your account settings. Include your registered phone number and a brief description of what you need — data export, correction, or deletion — so we can act without follow-up questions.
Account Settings Panel Inside your account dashboard, the privacy section lets you toggle cookie preferences, download a copy of your stored data, or submit a formal deletion request directly without needing to contact support separately.
DATA HANDLING DETAIL

How We Secure, Store and Let You Control Your Info

We break our privacy practices into six areas so you know exactly what happens at each stage. From the moment you register through to when you close your account, your data follows defined rules — not vague promises. Each area below explains a specific part of the process, including who can access what and how long we keep it. Players in Semarang or any other region covered get the same protections and the same rights to request changes or removal.

Encryption Standards All personal data is encrypted both in transit and at rest. When you confirm a deposit through DANA or GoPay, the transaction payload travels over TLS and lands in encrypted storage that our internal teams access only through role-limited credentials.
Cookie Management We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies from the privacy panel in your account settings — the platform still works, though layout preferences reset each visit.
Account Security Layers Your account is protected by OTP verification on every new device login. If someone attempts access from an unrecognised device, we block the session and notify you via the phone number linked to your OVO or DANA registration.
Data Retention Policy We keep your personal data only while your account is active or while legal requirements in your jurisdiction demand it. Once you request closure and any pending GoPay withdrawals clear, we begin a defined deletion cycle for non-essential records.
Third-Party Sharing Limits We share data only with payment processors handling your DANA, OVO, or GoPay transactions and with fraud-prevention services that flag suspicious activity. We do not license your information to advertisers or data brokers under any arrangement.
Requesting Changes or Deletion You can ask us to correct inaccurate data or delete your records entirely. Submit the request through live chat or your account panel. We confirm receipt, verify your identity with a one-time code, then process the change within the timeframe we communicate to you.

Common Privacy Questions From Our Account Holders

Below are the questions we hear most about data handling, cookies, and account privacy. Each answer focuses on the specific process or right — no filler.

We collect your name, email, phone number, and the e-wallet identifier from DANA, OVO, or GoPay you link during registration. We do not ask for government ID unless a verification step is triggered by unusual account activity.

Every transaction travels over TLS encryption. The payment token your DANA or GoPay app generates is processed server-side and never stored in plain text. We retain only the transaction reference and amount for your account history.

Yes. Go to your account settings, open the privacy panel, and tap the data export button. We compile a structured file covering your profile, transaction log, and cookie preferences, then notify you when the download is ready.

Submit a deletion request through live chat or the account panel. After identity verification via OTP, we close the account once any pending OVO or GoPay withdrawals settle, then begin removing non-essential records on a defined schedule.

No. We share data only with payment processors and fraud-detection partners. We do not sell, rent, or license your personal information to advertising networks or third-party data brokers under any circumstances.

We use session cookies for login persistence and analytics cookies for page-performance data. Non-essential cookies can be disabled from your account privacy panel — the platform remains functional, but layout preferences will not persist between sessions.

If your account stays inactive without a formal closure request, we retain data as required by applicable legal obligations in your jurisdiction. Once you request deletion and all GoPay or DANA settlements clear, non-essential data enters a removal cycle.

We block the session and send an OTP to the phone number linked to your registered DANA or OVO account. Until you confirm the code, the new device cannot access your balance, transaction history, or personal details.

Open your account dashboard and edit the fields directly — name, email, and phone number are editable after OTP confirmation. For changes to your linked e-wallet identifier, contact support via live chat so we can verify and update it securely.

Our privacy practices adjust to reflect the jurisdiction you access us from, as availability depends on local law and eligible regions. We apply the same encryption and handling standards everywhere, but consent steps may vary based on regional requirements.

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